Testamy

Noc & Support Manager - Telecommunications

500 NGN MONTHLY

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APX Outsourcing Limited

FULL-TIME

SENIOR

ONSITE

Telecommunications operations

GSM network operations

NOC operations management

WAN and systems administration

BGP

MPLS

SIP and telephony technologies

Digital switching and traffic engineering

Telecom testing methodologies

Cisco UCS server hardware

Firewall administration

Hardware and software troubleshooting

Root cause analysis and escalation management

KPI monitoring and performance reporting

Management principles and practices

Central Office protection practices

Subscriber and trunk carrier systems

Computer word processing

Presentation software

Attention to detail

Commercial acumen

Ability to perform effectively under pressure

Results orientation

Teamwork

Analytical thinking

Cultural awareness

Problem-solving skills

Strategic orientation

Planning and coordination skills

Overview

Posted Sep 1, 2026

Information & Communication Technology

Job Summary

The NOC & Support Manager is responsible for managing and coordinating the NOC team to ensure the network operates efficiently without interruption. The role works closely with network users, customers, vendors, engineers, and the wider technical team, while ensuring that systems and technologies are continually upgraded to support service assurance and an optimal customer experience.

Responsibilities

Develop and implement policies, procedures, and practices that support efficient NOC workflows and the stability of AFL’s infrastructure.
Monitor system and network operations, capability, and performance to drive continuous improvement and maintain optimal 24/7 service delivery.
Identify process and efficiency improvement opportunities, and provide performance interventions and reports to support future capacity planning.
Lead root-cause analysis, fault detection, troubleshooting, escalation, and resolution for Base Station Subsystems and Nodes, including BTS, BSC, power equipment, intrusion, and rectifier alerts.
Develop new processes and re-engineer existing processes to improve NOC operations.
Resolve hardware, software, and environmental alerts.
Evaluate networking systems.
And keep abreast of emerging industry technologies.
Provide innovative solutions to network problems and ensure customer needs are clearly defined and satisfactorily addressed.
Train the NOC team on risk-management directives, establish compliance processes, and develop SOPs for issue resolution across operational areas.
Track and escalate unresolved issues to the Chief Technical Officer.
Develop traffic-statistics and trending reports for network planning and forecasting.
Analyse daily, weekly, and monthly performance reports for AFL sub-stations, identify KPI exceptions, and drive resolution of abnormal network statistics.
Develop and retain responsive, customer-focused engineers.
Manage partner operational expectations.
And provide hands-on technical support for customer environments.
Manage the NOC budget and monitor project cost variance.
Improve network-downtime resolution, escalation accuracy, turnaround time, operational efficiency, and quality assurance.
Drive internal and external customer satisfaction and manage customer complaints.
Lead self and team development through competency development and skills improvement.

Requirements

A degree in Computer Science, Electrical Engineering, IT, or a related field.
At least 10 years of relevant telecommunications, NOC, or technical support experience.
Demonstrated experience managing NOC operations and support teams in a telecom environment.
Strong knowledge of GSM network operations, WAN administration, BGP, MPLS, and SIP technologies.
Practical experience with digital switching, traffic engineering, and telecom testing methodologies.
Ability to diagnose hardware and software faults, lead root-cause analysis, and manage escalations.
Experience monitoring service KPIs and producing clear operational and performance reports.
Strong stakeholder-management, communication, team-leadership, and training skills.

Benefits

Opportunity for performance-based incentives in line with company policy.
Support for relevant technical training and professional development.
Access to health-support benefits where provided under the company benefits policy.
Paid leave and statutory pension support in accordance with applicable policy and regulations.

Overview

Posted Sep 1, 2026

Information & Communication Technology